All repairs performed by NextGen Repairs and Accessories are backed by a warranty on parts and labour, in addition to — and not instead of — your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986. Nothing in this policy limits those statutory rights.

Warranty periods by service

• Screen Repair: 6 months
• Battery Replacement: 6 months
• Water Damage Repair: 3 months
• Charging Port Repair: 6 months
• Back Glass Repair: 6 months
• Camera Repair: 6 months
• Speaker & Microphone Repair: 6 months
• Button Repair: 6 months
• Motherboard Repair: 3 months
• Keyboard Replacement: 6 months
• Overheating Solutions: 3 months
• Hard Drive & SSD Upgrade: 12 months
• Software & Unlocking: 1 months

What's covered

Faulty parts or workmanship directly related to the repair performed. If the same fault recurs within the warranty period, we will repair it again at no charge.

What's not covered

Subsequent accidental damage (e.g. a new drop or new liquid exposure), unauthorised repairs by a third party after our service, or normal wear and tear unrelated to the original repair.

Making a claim

Bring your device and ticket number to our Papanui Road store, or contact us to arrange a mail-in warranty claim. Most warranty repairs are completed same-day.